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While we do try to have stock on hand there may be
times when we are out of stock and your order may be delayed. Be assured that
we are doing our best to fulfill each order in a timely fashion. Most orders
usually ship within five working days of receiving your order. We will not
charge your credit card until the day of shipment.
During peak times, such
as holidays, or for large orders, we may require more time. Unless otherwise
specified by you, orders are shipped via UPS Ground, FOB Duluth, Georgia
(USA). |
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| International Shipping |
| Logo Lites® will ship outside the USA.
However, please note that you will be responsible for any import duties, fees
and taxes levied by your country. We have no way of knowing how much these
charges will be, so we cannot give you an estimate. Packages shipped to a
residence outside the USA will be charged an extra COD charge
by UPS. This COD charge is on top of the shipping amount that we charge. If we
can ship to your place of business there will be no additional COD charge from
UPS. |
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| Shipping Charges: |
| Shipping charges vary according to destination, size
& weight of packages. We will do everything possible to provide you with
the lowest shipping charge possible. You pay only item price plus shipping and
handling unless sales tax is required. There are no hidden charges. You
will see the exact amount due before you submit your completed order.
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General Shipping Info
(Click here for UPS Time in Transit map)
We are located just outside of Atlanta, Georgia. Click on the Time in Transit
map to see how long your package will take in shipping. |
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| Security: |
The Logo Lites® website uses
Creative Cart, a secure
shopping cart service, for your web purchases. Click on our
 buttons to add items to your shopping
cart. See what you've chosen by clicking on
 . When choices are complete go to
 to finalize your order and your
connection will go to an SSL (Secure Socket Layer). You can then be assured
your purchase is secure. |
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| Questions: |
| If you have questions about an order please feel free
to email us, or call us at
770-476-7322. We are open from 9am until noon, and 1pm until 5pm, Monday
through Friday. |
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| Sales Tax: |
| Sales tax, for Georgia residents only, is 4% to 7%
depending on ship-to county. |
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| Missing Shipments: |
| We will be happy to trace any missing packages which
were shipped via UPS. Notify us as soon as possible so that we may contact UPS
and start the search. |
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| Listed Prices |
| Prices listed are Suggested Retail Price and do not
include shipping and handling, or sales tax (sales tax applicable for Georgia
residents only). |
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| Return/Replacement Policy: |
| Your satisfaction is important to us. If there is a
problem, contact us within 3 business days of receiving your order and we will
work out the details of items to be returned. If items are broken upon arrival
immediately notify UPS or other shipper. Items shipped UPS are always insured.
Returned items must be received in the same condition as when shipped to you.
You will be refunded the cost of the item, not including shipping and handling.
Returning the item will be at your expense. All returns require an RMA (Return
Material Authorization) number. |
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| Warranty: |
| One year from date of shipment. Returning the item to
Logo Lites will be at your expense. All warranty returns require an RMA (Return
Material Authorization) number. |
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| Methods of Payment |
| We accept Visa, MasterCard and American Express. Your
credit card will be charged on the day of shipment of your purchase. Prices are
in US dollars. |
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| Privacy Statement: |
| Any information given to us is kept strictly
confidential. We do not sell customer lists, mailing lists or surveys; or give
out private information to anyone. We consider this information to be private
and confidential. The only exception is if we are required to provide
information to any law enforcement agencies. |
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| UPS Delivery: |
| Logo Lites® ships everything via UPS
from just outside Atlanta, Georgia. Note: UPS will NOT
ship to a P.O. Box, APO or FPO address. This is not our choice, it is standard
UPS policy. |
